Fruit Drop World Support

Frequently Asked Questions

• How do I delete my account?

  You can delete your account in-game. Open the Settings menu and navigate to Manage Account > Delete Account and follow the prompts.
  
  Note: Account deletion is permanent. Account recovery is not possible.

• I purchased a theme and didn’t receive it?

  If you purchased a theme and didn’t receive it, please contact our support team from the in-game settings. Open the Settings menu in-game, navigate to Support > Contact Support, and provide additional details in your request.

• How can I protect my account?

  You can link your account with Google Play Games (Android) or Game Center (iOS). To ensure your account is linked, open your user profile by tapping the profile icon at the top left of the main menu. From there, you can sign in or manage your connected accounts in the Account Security section.

• How can I unlink my account from Google Play Games or Game Center?

  In the main menu, tap the top left profile button to open your user profile. In the Account Security section, you can manage your connected accounts. Identify the account you wish to unlink, then tap Manage > Unlink Account.
  
  Note: Your account may be at risk of being lost if it isn’t connected to any third-party accounts in the Account Security section.

• How can I switch accounts on the same device?

  You can switch accounts by changing your Google Play Games (Android) or Game Center (iOS) profile on your device. Ensure your current account is connected to a Google Play Games or Game Center profile before changing to avoid losing your account.

• What is the Daily Challenge?

  Compete with players from around the world on a new level every day to earn Season Trophies and Diamonds based on your performance.

• How is the Daily Challenge Rewards Estimate calculated?

  The rewards estimate reflects the current expected rewards based on your global ranking in the Daily Challenge. The estimate may change as more players are ranked in the active challenge, shifting your position. The estimate is only meant to provide you with a general idea of expected rewards. It may not be 100% accurate.

• I haven’t received my Daily Challenge rewards?

  Daily Challenge rewards are calculated and distributed once the respective challenge ends. Please wait for the challenge to conclude to claim your rewards. If an error occurred when claiming your rewards, first try restarting the game and try claiming them again. If the problem persists, contact support.

• What are Diamonds and how do I get them?

  You can use Diamonds to unlock themes from the themes menu. You can earn Diamonds as a free reward for participating in the Daily Challenge.

• What are Season Trophies and how do I get them?

  Season Trophies are used to place you on the monthly seasonal leaderboard. You can earn Season Trophies as a free reward for participating in the Daily Challenge.

• What are Lives?

  Lives are your ticket to play the Daily Challenge. Lives take 60 minutes to regenerate, and you may have up to 3 free lives at a time. Extra lives can be purchased with real-world currency and will stack on top of your free lives (e.g., purchasing 3 extra lives when you already have 2 free lives available will result in 5 lives in total).

• How can I get notified when my Lives are full or when the Daily Challenge is ending?

  Individual notifications can be toggled on or off through the in-game settings menu. To receive notifications, they must be enabled in both the game and your device settings.